Got a question about DYVAL, our products, delivery or subscriptions? You’ll hopefully find the answer below. If you still need help, our team is always happy to assist at info@dyval.com.au.
Orders and delivery
How long does delivery take?
All DYVAL orders are dispatched on the next working day.
Once your order has been dispatched, delivery within Australia will generally take approximately 3-5 working days, depending on where you live.
Please note that delivery times are estimates and may be longer during peak periods or for regional and remote locations.
Where is DYVAL based?
DYVAL is an Australian-owned and operated family business.
Our products are proudly made in Byron Bay, Australia.
Do you ship internationally?
Yes! DYVAL ships internationally.
International shipping times and costs will vary depending on your location and will be calculated at checkout.
Please be aware that international orders may be subject to local customs duties, taxes or import charges. These are the responsibility of the customer.
How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking information so you can follow your delivery.
What happens if my order arrives damaged or incorrect?
If there is an issue with your order, please email info@dyval.com.au with your order number and photos of the products you received, and our team will help resolve the issue.
Will you have new flavors coming in the protein powder
Yes we will - a Vanilla flavour protein powder will be launching in December 2026
Will you have other products launching?
Our product range will be determined by what you, the customer wants. If there is something you would like to see, please email us on info@dyal.com.au and we will consider all options
Products and ingredients
Are DYVAL products gluten-free?
DYVAL products do not contain gluten-containing ingredients.
However, our products are manufactured in facilities that also handle gluten-containing ingredients. Because of this, we cannot guarantee that our products are completely free from traces of gluten due to the potential for cross-contact.
If you have coeliac disease, a severe allergy or another medical condition, we recommend reviewing the product information carefully and speaking with an appropriate healthcare professional if you are unsure whether a product is suitable for you.
Where are DYVAL products made?
Our products are made in Byron Bay, Australia, with a focus on quality ingredients and formulations created specifically with young athletes in mind.
Who are DYVAL products designed for?
DYVAL was created specifically with young athletes in mind.
We want to help young people who train, compete and play sport better understand nutrition, hydration, recovery and how to fuel their bodies to support an active lifestyle.
Parents should always check the individual product information and directions for use to determine whether a particular product is suitable for their child.
Are DYVAL products only for elite athletes?
Absolutely not.
DYVAL is for young people who love being active, whether they are competing at a high level, playing club sport, training several times a week or simply working hard to improve.
Our philosophy is built around hard work, consistency and never giving up, not how talented you are or what level you currently play.
Where can I find the ingredients and nutritional information?
Full ingredient lists, nutritional information and directions for use are available on each individual product page so you can see exactly what you are buying.
If you have a specific dietary requirement or allergy, please read this information carefully before purchasing.
Refunds and returns
Do you offer refunds?
Due to the nature of our consumable products, we do not offer refunds or returns for change of mind.
If a product is faulty, damaged or you have received an incorrect item, please contact us at info@dyval.com.au so our team can assist.
Nothing in this policy excludes any rights you may have under Australian Consumer Law.
Can I return a product because I don't like the flavour?
We aren't able to offer refunds or exchanges based on personal taste preferences.
We put a huge amount of work into creating products we think young athletes will love, but taste is personal and everyone is different.
Subscriptions
Do you offer subscriptions?
Yes.
We offer discounted subscription options for customers who would like their favourite DYVAL products delivered regularly.
Subscriptions are a convenient way to make sure you don't run out, while also receiving a discounted price compared with purchasing products individually.
How often are subscription orders delivered?
Our standard subscription option is designed for regular monthly deliveries. The exact frequency and price will be displayed when you select your subscription option.
Can I cancel my subscription?
Yes. You can manage or cancel your subscription in accordance with the subscription terms shown when you sign up.
Nutrition and recipes
Do you have recipes and nutrition information for young athletes?
Yes!
We have created FUEL, our recipe and nutrition book designed to make sports nutrition easier for parents and young athletes.
FUEL helps parents understand what young athletes can eat before training and games, during sport, after sport and as part of their everyday diet.
It includes practical recipes and nutrition information designed for busy families and active young people.
Why did you create FUEL?
We know sports nutrition can feel confusing, particularly when you're trying to work out what your child should eat before a game, what to pack for a tournament or what they need after training.
FUEL was created to make that information practical, realistic and easy to use in everyday family life.
About DYVAL
Who owns DYVAL?
DYVAL is an Australian family business founded and run by Rhian Allen, founder of The Healthy Mummy and Zing Wellbeing.
After years of working in health and nutrition, Rhian created DYVAL after seeing first-hand the challenges involved in fuelling young athletes through the experiences of her own two sons, who play a lot of sport.
DYVAL's mission is to help young athletes support their health, nutrition, hydration and performance while building values that extend well beyond sport: hard work, consistency and never giving up.
You can read the full DYVAL story here
What does DYVAL mean?
DYVAL comes from the Welsh word dyfal, which represents hard work, persistence and consistency.
It connects to the Welsh saying "dyfal donc a dyr y garreg", which reflects the idea that persistent effort can eventually break through even the hardest obstacle.
In Welsh, a single F is pronounced like a V in English, so we changed DYFAL to DYVAL, making the pronunciation clearer while keeping the Welsh meaning and heritage at the heart of the brand.
For us, DYVAL represents a simple philosophy:
HARD WORK. CONSISTENCY. NEVER GIVE UP.
Why was DYVAL created?
DYVAL was inspired by real life.
As parents of children who train and play sport regularly, we saw how difficult it could be to find products and straightforward nutrition information created specifically with young athletes and their families in mind.
We wanted to build something different: a brand focused not only on products, but on helping young athletes learn about fuel, hydration, recovery, nutrition and healthy sporting habits.
App and community
Does DYVAL have an app?
Not yet.
We're currently exploring the possibility of developing a DYVAL app in the future, with resources specifically for young athletes and their families.
Stay tuned!
How can I keep up to date with DYVAL?
You can follow DYVAL on our social channels and sign up to our emails for new product launches, recipes, sports nutrition information, competitions and DYVAL news.
Customer service
Can I call DYVAL?
We don't currently operate a telephone customer-service line, but our team is available via email and will be happy to help.
Email us at info@dyval.com.au.
What are your customer service hours?
Our customer service hours are:
Monday-Friday
9:30am-4:00pm AEST/AEDT
We aim to respond to customer enquiries as quickly as possible during business hours.
I have another question. How can I contact you?
If your question isn't answered here, please email info@dyval.com.au and our team will be happy to help.